10 Steps Every Small Business Must Take
The secret to the majority of prosperous business start-ups is to make the little things matter. The fundamentals are what get you to the top, as any competent coach has emphasized at some point.
Follow these ten essential guidelines for small businesses if you're thinking about opening one:
1You must control your finances
.Lack of funding, rather than a lack of revenue, is the main cause of bankruptcy for small firms. You must effectively plan your cash flow and fully comprehend the business levers that can impact it.
● Do you purchase stock?
● What quantity should you keep on hand?
● Do you receive payments from customers?
● How much time do they take to pay you?
● Do you have any loans that you need to repay?
● Do you rely on products whose costs fluctuate depending on the market (like fuel)?
Your company has a number of "levers" that can change your cash flow. You must comprehend those levers.
2You must create a culture based on data.
The more data you can track and how you can use it will depend on how well your business decisions turn out.
While making "gut feel" decisions in business is inevitable, it is always preferable to prepare your gut as much as you can with the available data. This is another step that every small business must take.
Monitoring your key performance indicators (KPIs) and understanding why they increase or decrease will help you make decisions that will grow your organization and keep you on track.
3You must practice lean planning
.Instead of creating a lengthy written document that is only used once and then filed away, it is necessary to create a strategic and financial plan and track it regularly.
Understanding your assumptions about your business and determining whether they are accurate or whether you need to change them should be done as part of a continuous planning process.
In America, approximately 60 percent of small businesses fail because of a lack of cash, not a lack of revenues.
Lean planning allows you to quickly identify whether you made any incorrect financial assumptions that would have a negative impact on your cash flow. Perhaps you believed that you would receive prompt payment every 30 days.
You can quickly determine if you are actually getting paid every 45 days (instead of every 30 days) by engaging in ongoing planning and then monitoring the results of your business compared to your plans.
If this is the case, you can quickly and appropriately increase your credit line and keep your business's cash flow healthy—before you run into trouble.
We use LivePlan's Dashboard, simple planning, and financial tracking application to perform lean planning. It interfaces with a company's QuickBooks account to make the tracking process simple and automatic.
4You must be aware of the margins for all of your goods and services.
Many small businesses I've worked with only understand their bottom line, not how different products and services, as well as profit margins, contribute to (or subtract from) that bottom line.
For example, look at a small business preparing its company for sale that had been in operation for 20 years and brought in $20 million annually.
Due to their shockingly low-profit margins, the owners were astonished and appalled to learn how little the company was actually worth. They were only making about $110,000 in profits in a $20 million company.
When they dug deeper into the business, they discovered various product lines that were negatively impacting earnings because of poor margins. They would have only generated roughly $13 million in revenue but over $1 million in actual profits had they eliminated those product lines.
5You must have a plan in place for attracting and keeping talent.
Another crucial step your small business must take is recruiting and keeping existing talent since our company is constantly looking for top talent. We make it a point to frequently monitor the talent in our area and create fantastic programs and rewards for retaining talent.
Spend some time considering your company's culture and what you want it to be, and make sure you factor it into your hiring processes. We frequently utilize LinkedIn as a tool for locating and attracting top candidates.
6You must regularly listen online
Your online presence must be first-rate; this is an important step that every small business should take. Even though your firm only operates from Monday through Friday from 9 a.m. to 5 p.m., it is "always on."
Every small business should set up online notifications to monitor what the market is saying about them, their rivals, and the market at large. This kind of feedback is very important for the life of a small business.
Google Alerts is a fantastic (and free) tool for "listening" online. Be the first to know when a client leaves you a negative review or when a client praises your company online. Utilize these methods to remain ahead of the conversation and capitalize on it.
7You must participate in marketing that produces an ROI.
Small businesses often complain about their lack of marketing knowledge. What should they purchase? Does it operate? Should they do radio ads or web ads instead?
Should they pay attention to the salesperson from Comcast or Groupon who is attempting to get them to buy local TV commercials or distribute discounts to the masses? The what? What fails?
Small business operators should start in locations that are accessible and free. Start by developing a network with nearby companies and business owners.
Learn what they do that is effective. You need to learn how and where visitors are coming from by using Google Analytics, a free service, and your website.
Have an interactive session with customers, who should be questioned about how they learned about you. Additionally, learn how to track your advertisements when you do so.
Make a special bargain, then monitor it. Offer just one particular service or item. Repeat the marketing campaigns that were effective by learning what worked and what didn't. Spending money without knowing how to measure the effects is a bad idea.
8You must communicate with your clients
.Another excellent step that a small business should take is to talk with its clients. Why? Every company should communicate with its clients as frequently as feasible. If you own a store, talk to them at least a few times per week, if not every day. Learn what they enjoy—and what they dislike.
Consider the case of an internet business. Give your consumers a brief survey or ask them a few survey questions after they make a purchase. Phone them.
People enjoy conversing, and they appreciate having their opinions sought out. Even if the negative feedback could be difficult to hear, it's important to do so in order to understand how you can improve your company for your clients.
9You must be aware of your rivals.
You must be aware of and comprehend both your direct and indirect rivals. You must constantly monitor your rivals in order to learn what they are doing, how they promote, and what they are charging.
You might be providing unique services, but that will still give you direct or indirect rivals that should not be ignored.
Despite the fact that your small business doesn't have any direct competition, you still need to understand how to position yourself against all of the indirect competitors.
10You must have a mission or higher purpose.
People prefer to work for organizations that are more than just a means of generating revenue. It basically means that your staff will work harder and be more devoted if they feel like they are contributing to a greater cause. You can still have sales targets and profit goals.
Small businesses that customers perceive as ethical and passionate tend to attract business. Patagonia is known for doing this exceptionally well. They offer good-quality clothing at affordable prices.
People love Patagonia as a company to work for and as a retailer. One of the things that inspires customer loyalty is the money that Patagonia donates to support the preservation of ecosystems and environments around the world.
Conclusion
These are some of the steps that a small business must take in order to realize a change in income, however small.
Changing operations from time to time will depend on the steps that your small business is taking in order to remain relevant in your local area.
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